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07 3843 0577
461 Ipswich Road, Annerley 4103

COVID-19 RESPONSE UPDATE

To our patients, thank you for taking the time to read this notice. We wish to outline our response to the COVID-19 outbreak:

PLEASE DO NOT ATTEND THE CLINIC IF YOU DON’T HAVE AN APPOINTMENT

PLEASE DO NOT COME TO YOUR APPOINTMENT IF YOU HAVE:

  • COVID-19 and are in isolation
  • Been tested for COVID-19 and are awaiting the result
  • Become a close contact of someone who has COVID-19 and are in isolation.
  • A sore throat
  • Coughing or sneezing
  • Fever
  • Headaches, itchy eyes
  • Loss of sense of smell or taste
  • Diarrhoea, vomiting

Before arrival

  • If you are attending for the first time, please fill out our Patient Questionnaire, and email it back to us at info@sebderm.com.au
  • This will reduce handling of paper and the possibility of transmitting infection.

 On arrival

    • Please arrive only 5 minutes before your appointment to avoid congregating in the waiting room. Doctors do their best to keep to time and we apologise if we are unable to do so.
    • Please come alone if possible in order to keep the number of people in the building to a minimum
    • Please check in using the QR code at the door before proceeding to the desk
    • Your temperature may be taken with a touchless thermometer and we will ask additional questions about your health and contacts prior to checking in
    • Please use our hand sanitiser or wash your hands before entering further into the surgery, touching surfaces or sitting down

Other measures

    • Plexiglas shields have been installed at the reception counter for added safety against droplet spread
    • We have reduced the seat numbers and the seats have been spaced further apart in order to provide appropriate social distancing.
    • We may set a limit on the number of people that can be present in the waiting room
    • After checking in, if you have a mobile phone, there is the option for you to wait in your car or outside of the building. Please let the reception staff know if this is something you wish to do.
    • PLEASE WEAR A MASK WHILST IN THE BUILDING AND DURING YOUR CONSULTATION TO MINIMISE DROPLET SPREAD (Here are tips from the WHO on how to wear a mask safely)
    • During the examination process, because you will be in close quarters with your dermatologist, we will try to minimise talking for the same reason.
    • HEPA filter air purifiers are used in all consultation rooms and operating theatres for your safety

Payment

  • We have moved away from cash payments to “card-only”. Our EFTPOS machines are sanitised regularly
  • Payments can be made over the phone

Telehealth

  • Some of our dermatologists offer Telehealth consultations if preferred and appropriate

 

If you have any questions, please call our reception staff.

COVID-19 has been an event that has divided people in many ways and our practice is not alone in this. We thank you for your understanding and efforts in keeping everyone safe.

Thank you for your trust and ongoing support during this unprecedented event and we wish you the best of health.

Brian De’Ambrosis, Jim Muir, Simon Yong Gee, Asoka Herat, Corinne Yoong, Yin Vun, Lisa Byrom, Natalie Ling, Tristan Blake, Neela Biswas and the South East Dermatology family